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TERMS OF SERVICE

Last Updated: January 01, 2026

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1. Acceptance of Terms

By accessing or using this Website, you agree to be legally bound by these Terms of Service (“Terms”). If you do not agree, do not use the Website.

2. Website Purpose

The Website provides:

  • Leisure and luxury travel planning

  • Corporate and MICE travel services

  • Visa assistance support

  • Travel memberships and consulting

Information provided does not constitute a binding offer unless confirmed in writing.

3. User Responsibilities

You agree to:

  • Provide accurate and lawful information

  • Use the Website for legitimate purposes only

  • Not misuse, copy, or exploit Website content

  • Not interfere with Website security or operations

4. Intellectual Property Rights

All Website content including:

  • Text, graphics, logos

  • Images, videos, itineraries

  • Branding and trademarks

are owned by or licensed to Travel With Bernice and protected under intellectual property laws.

Unauthorized use is prohibited.

5. Service Requests & Bookings

  • Website submissions are requests, not confirmed bookings

  • Prices and availability are subject to change

  • Final confirmation is issued via official communication

  • Third-party supplier terms may apply

 

6. Payments & Refunds

  • Payment terms are specified per booking or contract

  • Refunds, cancellations, or amendments are governed by supplier policies

  • Service fees may be non-refundable

7. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for delays, cancellations, force majeure, or supplier failures

  • We are not responsible for losses caused by third-party providers

  • Our liability is limited to the service fees paid, where applicable

8. Indemnification

You agree to indemnify and hold harmless Travel With Bernice from claims arising from:

  • Misuse of the Website

  • Violation of laws or third-party rights

  • Inaccurate information provided by you

9. Suspension & Termination

We reserve the right to suspend or terminate access to the Website without notice if Terms are violated.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.
Disputes shall be subject to UAE courts.

11. Amendments

We may update these Terms at any time. Continued use constitutes acceptance.

Terms of Service
REFUND & CANCELLATION POLICY DRAFT

Last Updated: January 01, 2026

 

1. Policy Overview

This Refund & Cancellation Policy governs all travel-related services offered by TWB Global Tourism LLC (“Company”, “we”, “us”, “our”), including leisure travel, corporate travel, MICE services, visa assistance, memberships, and consulting services.

By confirming a booking or making payment, you acknowledge that you have read, understood, and agreed to this Policy.

 

2. Nature of Travel Services

Travel With Bernice operates as a travel management and facilitation service.
Most services are fulfilled by third-party suppliers, including but not limited to:

  • Airlines

  • Hotels and resorts

  • Tour operators

  • Destination Management Companies (DMCs)

  • Event venues

  • Transport providers

  • Visa authorities

Refunds and cancellations are therefore subject to both:

  • This Policy, and

  • The applicable third-party supplier’s terms and conditions

 

3. Cancellation by the Client

3.1 How to Request Cancellation

All cancellation requests must:

  • Be submitted in writing via email or official communication channels

  • Clearly reference the booking or service details

  • Be received and acknowledged by us during business hours

Verbal cancellations are not considered valid.

 

3.2 Cancellation Charges

Cancellation fees vary depending on:

  • Type of service booked

  • Supplier policies

  • Time remaining before departure or event date

  • Seasonality and destination rules

 

Typical cancellation scenarios may include:

  • Non-refundable bookings

  • Partial refunds

  • Supplier-imposed penalties

  • Service fees retained by TWB Global Tourism LLC

Exact charges will be communicated at the time of booking.

 

4. Refund Eligibility

4.1 Refundable Services

Refunds may be applicable only if:

  • The supplier approves the refund

  • The booking terms allow cancellation

  • Payment has been received and cleared

  • Cancellation request meets the supplier’s deadlines

 

4.2 Non-Refundable Services

The following are generally non-refundable, unless otherwise stated:

  • Airline tickets marked non-refundable

  • Hotel bookings with strict cancellation policies

  • Visa application fees

  • Service or consultation fees

  • MICE planning and coordination fees

  • Membership or subscription fees

  • Promotional or discounted packages

 

5. Processing of Refunds

Approved refunds will:

  • Be processed using the original payment method where possible

  • Be issued after supplier confirmation and receipt of funds

  • Take 15–45 business days, depending on banks, payment gateways, and suppliers

We are not responsible for delays caused by financial institutions or third-party providers.

 

6. Partial Refunds

In certain cases, only a partial refund may be issued due to:

  • Supplier penalties

  • No-show situations

  • Early check-out or unused services

  • Date or itinerary changes

Unused portions of a service are typically non-refundable.

 

7. Changes & Amendments

Changes to bookings (dates, names, itineraries) are subject to:

  • Supplier availability

  • Additional charges or fare differences

  • Administrative or service fees

Amendments are not guaranteed and may be treated as cancellations by suppliers.

 

8. Cancellation by TWB Global Tourism LLC

We reserve the right to cancel services due to:

  • Force majeure events

  • Supplier insolvency or unavailability

  • Safety, legal, or regulatory concerns

  • Failure to receive full payment

In such cases, refunds will be subject to recoveries from suppliers.

 

9. Force Majeure

We are not liable for refunds, delays, or cancellations resulting from events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Pandemics or health emergencies

  • Government actions or travel bans

  • War, civil unrest, or strikes

  • Airline or transport shutdowns

 

10. Visa & Documentation Services

  • Visa decisions are made solely by issuing authorities

  • Government fees are non-refundable

  • Processing fees are non-refundable once an application is submitted

  • Rejection or delay does not guarantee a refund

 

11. Chargebacks & Disputes

Unauthorized chargebacks may:

  • Result in suspension of services

  • Be contested with supporting documentation

  • Incur administrative and legal fees

Clients are encouraged to contact us directly to resolve disputes.

 

12. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates.

 

13. Contact Information

For refund or cancellation inquiries, contact:
📧 hello@travelwithbernice.com

Refund & Return Policy
PRIVACY POLICY

Last Updated: January 01, 2026

​

1. Introduction

Travel With Bernice (“Company”, “we”, “our”, “us”) operates the website https://www.travelwithbernice.com (“Website”).
We are committed to safeguarding the privacy and personal data of visitors, customers, partners, and members in accordance with:

  • UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law – PDPL)

  • GDPR (EU Regulation 2016/679), where applicable

  • International data protection best practices

By using our Website or submitting information, you consent to the practices described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • Website visitors

  • Leisure and corporate travel clients

  • MICE participants

  • Visa assistance applicants

  • Membership program participants

  • Business partners and vendors

3. Information We Collect

3.1 Personal Data You Provide

We may collect personal data when you:

  • Submit inquiry or booking forms

  • Request quotes or itineraries

  • Apply for visas or travel documentation

  • Register for memberships, events, or newsletters

This may include:

  • Full name

  • Email address

  • Phone number

  • Passport details (only when necessary)

  • Travel preferences and history

  • Billing or invoicing information

  • Company details (for corporate clients)

3.2 Automatically Collected Information

When you browse the Website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and session duration

  • Referring URLs

This data is collected via cookies, pixels, and analytics tools.

4. Legal Basis for Processing

We process personal data under one or more of the following bases:

  • Consent (e.g., inquiry forms, marketing opt-in)

  • Contractual necessity (travel bookings, service delivery)

  • Legal obligations (visa, regulatory compliance)

  • Legitimate business interests (service improvement, fraud prevention)

5. How We Use Your Information

Your information is used to:

  • Provide travel planning, booking, visa, and MICE services

  • Respond to inquiries and customer support requests

  • Personalize travel recommendations

  • Manage memberships and loyalty programs

  • Process payments and invoicing

  • Conduct analytics and performance monitoring

  • Send marketing communications (where consent is provided)

6. Data Sharing & Disclosure

We may share personal data with:

  • Airlines, hotels, tour operators, DMCs

  • Event venues, transport providers

  • Visa processing authorities

  • Payment gateways and IT service providers

  • Government or regulatory bodies (when legally required)

We do not sell personal data to third parties.

7. International Data Transfers

Your data may be processed or stored outside your country of residence. We ensure appropriate safeguards are in place when transferring data internationally.

8. Data Retention

Personal data is retained only for as long as:

  • Necessary to fulfill service obligations

  • Required by law or regulatory authorities

  • Legitimate business purposes exist

9. Data Security

We implement:

  • SSL encryption

  • Access control and authentication

  • Secure hosting environments

  • Data minimization principles

Despite safeguards, no system is 100% secure.

10. Your Rights

Depending on jurisdiction, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Restrict or object to processing

  • Request data portability

Requests can be sent to: hello@travelwithbernice.com

 

11. Third-Party Websites

We are not responsible for privacy practices of external websites linked on our Website.

 

12. Policy Updates

We may revise this Privacy Policy periodically. Updates take effect once published.

Privacy Policy
REFUND & CANCELLATION POLICY DRAFT

Last Updated: January 01, 2026

 

1. Policy Overview

This Refund & Cancellation Policy governs all travel-related services offered by TWB Global Tourism LLC (“Company”, “we”, “us”, “our”), including leisure travel, corporate travel, MICE services, visa assistance, memberships, and consulting services.

By confirming a booking or making payment, you acknowledge that you have read, understood, and agreed to this Policy.

 

2. Nature of Travel Services

Travel With Bernice operates as a travel management and facilitation service.
Most services are fulfilled by third-party suppliers, including but not limited to:

  • Airlines

  • Hotels and resorts

  • Tour operators

  • Destination Management Companies (DMCs)

  • Event venues

  • Transport providers

  • Visa authorities

Refunds and cancellations are therefore subject to both:

  • This Policy, and

  • The applicable third-party supplier’s terms and conditions

 

3. Cancellation by the Client

3.1 How to Request Cancellation

All cancellation requests must:

  • Be submitted in writing via email or official communication channels

  • Clearly reference the booking or service details

  • Be received and acknowledged by us during business hours

Verbal cancellations are not considered valid.

 

3.2 Cancellation Charges

Cancellation fees vary depending on:

  • Type of service booked

  • Supplier policies

  • Time remaining before departure or event date

  • Seasonality and destination rules

 

Typical cancellation scenarios may include:

  • Non-refundable bookings

  • Partial refunds

  • Supplier-imposed penalties

  • Service fees retained by TWB Global Tourism LLC

Exact charges will be communicated at the time of booking.

 

4. Refund Eligibility

4.1 Refundable Services

Refunds may be applicable only if:

  • The supplier approves the refund

  • The booking terms allow cancellation

  • Payment has been received and cleared

  • Cancellation request meets the supplier’s deadlines

 

4.2 Non-Refundable Services

The following are generally non-refundable, unless otherwise stated:

  • Airline tickets marked non-refundable

  • Hotel bookings with strict cancellation policies

  • Visa application fees

  • Service or consultation fees

  • MICE planning and coordination fees

  • Membership or subscription fees

  • Promotional or discounted packages

 

5. Processing of Refunds

Approved refunds will:

  • Be processed using the original payment method where possible

  • Be issued after supplier confirmation and receipt of funds

  • Take 15–45 business days, depending on banks, payment gateways, and suppliers

We are not responsible for delays caused by financial institutions or third-party providers.

 

6. Partial Refunds

In certain cases, only a partial refund may be issued due to:

  • Supplier penalties

  • No-show situations

  • Early check-out or unused services

  • Date or itinerary changes

Unused portions of a service are typically non-refundable.

 

7. Changes & Amendments

Changes to bookings (dates, names, itineraries) are subject to:

  • Supplier availability

  • Additional charges or fare differences

  • Administrative or service fees

Amendments are not guaranteed and may be treated as cancellations by suppliers.

 

8. Cancellation by TWB Global Tourism LLC

We reserve the right to cancel services due to:

  • Force majeure events

  • Supplier insolvency or unavailability

  • Safety, legal, or regulatory concerns

  • Failure to receive full payment

In such cases, refunds will be subject to recoveries from suppliers.

 

9. Force Majeure

We are not liable for refunds, delays, or cancellations resulting from events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Pandemics or health emergencies

  • Government actions or travel bans

  • War, civil unrest, or strikes

  • Airline or transport shutdowns

 

10. Visa & Documentation Services

  • Visa decisions are made solely by issuing authorities

  • Government fees are non-refundable

  • Processing fees are non-refundable once an application is submitted

  • Rejection or delay does not guarantee a refund

 

11. Chargebacks & Disputes

Unauthorized chargebacks may:

  • Result in suspension of services

  • Be contested with supporting documentation

  • Incur administrative and legal fees

Clients are encouraged to contact us directly to resolve disputes.

 

12. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates.

 

13. Contact Information

For refund or cancellation inquiries, contact:
📧 hello@travelwithbernice.com

Refund & Return Policy
BOOKING & RESERVATION POLICY

Last Updated: January 01, 2026

​

1. Policy Overview

This Booking & Reservation Policy governs all bookings, reservations, and service requests made through Travel With Bernice (“Company”, “we”, “us”, “our”), whether via our website, email, phone, or other official communication channels.

By submitting a booking request or making a payment, you acknowledge and agree to the terms set out in this Policy.

2. Nature of Bookings

Travel With Bernice acts as a travel management and facilitation service.
All bookings are subject to:

  • Availability at the time of confirmation

  • Terms and conditions of third-party suppliers

  • Final written confirmation issued by us

Submission of an inquiry or reservation request does not constitute a confirmed booking.

3. Booking Confirmation

A booking is considered confirmed only when:

  • All required traveler information has been submitted accurately

  • Full or agreed partial payment has been received and cleared

  • A written confirmation (email or official document) has been issued by Travel With Bernice

Verbal confirmations are not legally binding.

4. Accuracy of Information

Clients are responsible for ensuring that all provided information is:

  • Complete and accurate

  • Matches travel documents (passport, ID, visa)

We are not responsible for losses arising from incorrect or incomplete information provided by the client.

5. Pricing & Availability

  • Prices are subject to availability at the time of booking

  • Quoted prices may change due to supplier adjustments, taxes, fuel surcharges, or currency fluctuations

  • Promotional or discounted fares may carry stricter conditions

All final prices will be confirmed before payment.

6. Payment Terms

  • Payment terms will be communicated at the time of booking

  • Failure to meet payment deadlines may result in automatic cancellation

  • Payments must be made using approved payment methods

  • Service or administrative fees may apply and are typically non-refundable

7. Amendments to Bookings

Changes to confirmed bookings, including dates, traveler names, or itineraries:

  • Are subject to supplier approval and availability

  • May incur additional charges or fare differences

  • May be treated as cancellations by suppliers

Amendments are not guaranteed.

8. Special Requests

Special requests (seat preferences, meals, room types, accessibility needs):

  • Are forwarded to suppliers but are not guaranteed

  • May incur additional costs

  • Are subject to supplier confirmation

9. Travel Documents & Visa Responsibility

  • Clients are responsible for ensuring valid passports, visas, and travel documents

  • Visa approvals are at the discretion of issuing authorities

  • We are not liable for denied boarding, entry refusals, or visa rejections

10. No-Show Policy

Failure to appear for any booked service (flight, hotel, event, transfer) without prior notice may result in:

  • Full loss of booking value

  • No refund eligibility

11. Force Majeure

We are not responsible for delays, cancellations, or changes caused by events beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Pandemics or health emergencies

  • Airline or supplier operational issues

12. Supplier Terms

All bookings are subject to the terms and conditions of third-party suppliers.
In case of conflict, supplier terms may prevail.

13. Right to Refuse or Cancel Bookings

We reserve the right to:

  • Decline a booking request

  • Cancel unpaid or non-compliant reservations

  • Refuse service due to legal, safety, or compliance concerns

14. Governing Law

This Policy is governed by the laws of the United Arab Emirates. Any disputes shall fall under UAE jurisdiction.

15. Contact Information

For booking-related questions, please contact:
📧 hello@travelwithbernice.com

Booking & Reservation Policy
COOKIE POLICY

Last Updated: January 01, 2026

​

1. Introduction

This Cookie Policy explains how Travel With Bernice uses cookies and similar technologies.

2. What Are Cookies

Cookies are small data files stored on your device that help websites function efficiently and improve user experience.

3. Types of Cookies We Use

3.1 Essential Cookies

Required for:

  • Website functionality

  • Form submissions

  • Security and accessibility

3.2 Performance & Analytics Cookies

Used to:

  • Measure Website traffic

  • Understand user behavior

  • Improve performance and content

3.3 Functional Cookies

Used to:

  • Remember preferences

  • Enhance personalization

4. Third-Party Cookies

We may use third-party tools such as:

  • Google Analytics

  • CRM or marketing platforms

These providers have their own cookie policies.

 

5. Cookie Control

You can:

  • Modify browser cookie settings

  • Disable cookies entirely

  • Clear stored cookies

Disabling cookies may affect Website functionality.

6. Policy Updates

We may revise this Cookie Policy. Continued use implies consent.

7. Contact

For cookie-related questions, contact:
hello@travelwithbernice.com

Cookie Policy
BOOKING & RESERVATION POLICY

Last Updated: January 01, 2026

​

1. Policy Overview

This Booking & Reservation Policy governs all bookings, reservations, and service requests made through Travel With Bernice (“Company”, “we”, “us”, “our”), whether via our website, email, phone, or other official communication channels.

By submitting a booking request or making a payment, you acknowledge and agree to the terms set out in this Policy.

2. Nature of Bookings

Travel With Bernice acts as a travel management and facilitation service.
All bookings are subject to:

  • Availability at the time of confirmation

  • Terms and conditions of third-party suppliers

  • Final written confirmation issued by us

Submission of an inquiry or reservation request does not constitute a confirmed booking.

3. Booking Confirmation

A booking is considered confirmed only when:

  • All required traveler information has been submitted accurately

  • Full or agreed partial payment has been received and cleared

  • A written confirmation (email or official document) has been issued by Travel With Bernice

Verbal confirmations are not legally binding.

4. Accuracy of Information

Clients are responsible for ensuring that all provided information is:

  • Complete and accurate

  • Matches travel documents (passport, ID, visa)

We are not responsible for losses arising from incorrect or incomplete information provided by the client.

5. Pricing & Availability

  • Prices are subject to availability at the time of booking

  • Quoted prices may change due to supplier adjustments, taxes, fuel surcharges, or currency fluctuations

  • Promotional or discounted fares may carry stricter conditions

All final prices will be confirmed before payment.

6. Payment Terms

  • Payment terms will be communicated at the time of booking

  • Failure to meet payment deadlines may result in automatic cancellation

  • Payments must be made using approved payment methods

  • Service or administrative fees may apply and are typically non-refundable

7. Amendments to Bookings

Changes to confirmed bookings, including dates, traveler names, or itineraries:

  • Are subject to supplier approval and availability

  • May incur additional charges or fare differences

  • May be treated as cancellations by suppliers

Amendments are not guaranteed.

8. Special Requests

Special requests (seat preferences, meals, room types, accessibility needs):

  • Are forwarded to suppliers but are not guaranteed

  • May incur additional costs

  • Are subject to supplier confirmation

9. Travel Documents & Visa Responsibility

  • Clients are responsible for ensuring valid passports, visas, and travel documents

  • Visa approvals are at the discretion of issuing authorities

  • We are not liable for denied boarding, entry refusals, or visa rejections

10. No-Show Policy

Failure to appear for any booked service (flight, hotel, event, transfer) without prior notice may result in:

  • Full loss of booking value

  • No refund eligibility

11. Force Majeure

We are not responsible for delays, cancellations, or changes caused by events beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Pandemics or health emergencies

  • Airline or supplier operational issues

12. Supplier Terms

All bookings are subject to the terms and conditions of third-party suppliers.
In case of conflict, supplier terms may prevail.

13. Right to Refuse or Cancel Bookings

We reserve the right to:

  • Decline a booking request

  • Cancel unpaid or non-compliant reservations

  • Refuse service due to legal, safety, or compliance concerns

14. Governing Law

This Policy is governed by the laws of the United Arab Emirates. Any disputes shall fall under UAE jurisdiction.

15. Contact Information

For booking-related questions, please contact:
📧 hello@travelwithbernice.com

Booking & Reservation Policy
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